Effective Date: 9 October 2026

Banihari.shop aims to process every order accurately and efficiently.

1. Cancellation Before Dispatch

Customers may request cancellation before their order is dispatched. Please contact customer support as soon as possible and provide your order number.

Cancellation is confirmed once we communicate acceptance of the request.

2. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible. In such cases, customers may request a return or refund under our Return & Refund Policy, subject to applicable law.

3. Refunds for Cancelled Orders

If a prepaid order is successfully cancelled, the eligible refund will generally be initiated to the original payment method.

The time taken for the refund to appear in your account may depend on the payment gateway or bank.

4. Cash on Delivery Orders

Customers should contact us before dispatch to cancel COD orders. Repeated misuse of COD services may result in restrictions on future COD availability where permitted by law.

5. Cancellation by Banihari.shop

We may cancel an order for legitimate reasons, including product unavailability, inability to verify payment, delivery restrictions, suspected fraud, or a genuine pricing or technical error.

If payment has already been collected, an eligible refund will be initiated promptly in accordance with applicable requirements.

6. Contact Us

For cancellation requests, please use the official customer support details published on Banihari.shop.