Effective Date: 9 October 2026

Banihari.shop respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit or purchase from our website.

1. Information We Collect

Depending on how you use our website, we may collect:

  • Name, phone number, email address, billing address, and shipping address.
  • Order details, purchase history, and customer support communications.
  • Payment status and transaction references provided by payment service providers.
  • Technical information such as IP address, browser type, device information, and website usage data.
  • Information you voluntarily provide through contact forms, feedback, or marketing subscriptions.

2. How We Use Your Information

We may use your information to:

  • Process and deliver orders.
  • Confirm payments and manage cancellations, returns, and refunds.
  • Provide customer service and respond to complaints.
  • Send order confirmations, tracking information, and important service notifications.
  • Detect fraud and protect the security of our website.
  • Improve our products, services, and customer experience.
  • Send promotional communications where permitted by law and with consent where required.
  • Comply with applicable legal, accounting, tax, and regulatory obligations.

3. Payment Information

Payments may be processed by third-party payment gateways. Payment information is handled according to the relevant provider’s security practices and applicable requirements.

Banihari.shop does not intend to store complete payment card details or sensitive payment authentication credentials on its own systems.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping-cart functionality, remember preferences, analyse website usage, and improve performance.

You may manage cookies through your browser settings and any consent controls available on our website. Disabling certain cookies may affect website functionality.

5. Sharing of Information

We may share necessary information with trusted service providers, including:

  • Courier and logistics companies.
  • Payment gateways and payment processors.
  • Website hosting and technical service providers.
  • Analytics and customer support providers.
  • Fraud-prevention services.
  • Government authorities or other parties where required or permitted by law.

We do not sell personal information to third parties as a business practice.

6. Data Security

We use reasonable safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for order fulfilment, customer service, business administration, dispute resolution, and compliance with applicable legal obligations.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information, withdraw consent where applicable, and raise concerns about the handling of your information.

Certain information may need to be retained to comply with legal obligations or resolve disputes.

9. Third-Party Websites

Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies, and we encourage you to review them.

10. Children’s Privacy

We do not knowingly seek personal information from children in circumstances where parental consent or other authorization is required and has not been obtained. Requests concerning children’s personal information will be handled in accordance with applicable law.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, technology, or legal requirements. The latest version will be published on our website.

12. Contact Us

For privacy-related requests or questions, contact Banihari.shop using the official contact details published on our website.